POLICIES
*PLEASE COME TO YOUR COLOUR APPOINTMENTS WITH CLEAN & DRY HAIR*
CANCELLATIONS & APPOINTMENT CHANGES
Elyse Colour requires a minimum of 48 hours’ notice to cancel, reschedule, or make changes to an appointment.
Cancellations or appointment changes made with less than 48 hours’ notice will result in a fee of 50% of the scheduled service total. The card on file may be charged for the applicable fee. Any outstanding balance must be paid before another appointment may be scheduled.
LATE ARRIVALS
Please arrive on time for your scheduled appointment. Services are reserved for a specific amount of time based on the service booked. Clients arriving more than 15 minutes late will need to reschedule if there is no longer adequate time to safely and properly complete the scheduled service. This will be considered a late cancellation and the applicable cancellation fee will apply. The service will not be rushed, shortened, or altered in a way that may compromise the quality or integrity of the final result due to a late arrival.
PAYMENT & FINAL SALE
Elyse Colour accepts credit cards, debit cards, and cash. The remaining service balance is due in full at the time of your appointment. All completed services and retail product purchases are final sale and non-refundable.
GUEST POLICY
Appointments are reserved exclusively for the scheduled client. One person per appointment. Please do not bring children, friends, family members, or additional guests to your appointment.
CLOTHING & PERSONAL BELONGINGS
Colour services may involve lightener, permanent colour, demi-permanent colour, and other professional products that may stain or damage clothing or personal belongings. Please avoid wearing white or light-colored clothing, sweaters, turtlenecks, bulky collars, or valuable clothing to your appointment.
Elyse Colour provides each client with a clean robe and professional cape for additional protection; however, Elyse Colour is not responsible for staining or damage to clothing or personal belongings brought into the studio
BUILDING INFO
Front Doors Are LOCKED: To ensure everyone’s safety, the building remains locked. Only guests with confirmed appointments may enter by service provider. Please arrive at the front door at your scheduled time, and I will let you in.
APPOINTMENT
Thorough Consultation: An in-depth 10 minute consultation will be performed before every service to give professional and realistic recommendations to meet your goals.
AFTER CARE
Elyse Colour offers and recommends professional aftercare products to maintain the health, recovery and longevity of your hair colour. These products are for purchase at your appointment. Elyse Colour also offers a wide variety of professional products online, visit the SHOP page on the drop down menu. To make sure you have all the information you need before leaving the salon, we will go over any questions you may have on maintenance on your new colour at home routine. Elyse Colour will also text links to products after your appointment, teach you how to style and care for your so you always feel like you have that sleek salon look.
WASHING BEFORE + AFTER
Elyse Colour recommends coming into your hair appointment with clean dry hair. Dry shampoo, gels, hairspray etc, could hinder your colour service. Root Retouch appointments for grey coverage will not work if you have root color spray or root color spray residue on your hair. It is highly recommended you don't wash your hair or add dry shampoo to your hair for 48/72 hours after your colour service.
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